I’ve used MyBlogLog for a little over three months. I love the product – so well executed! In addition to the community features, I also use it to view the stats on my blog – it is very quick and easy.
I recently had cause to write in to their customer service. Immediately I got an auto response email that has to be one of the funniest I’ve seen in a long time:
Please email [email] with details. Please keep in mind that we’re now a part of the Yahoo! team, so if you want to sell ads on our site, you’re SOL.
When was the last time you’ve seen SOL and Piss off in an email? Hilarious. Please Yahoo lawyers, don’t squash this free-spirited email with legalese – please!
Later the same day, a customer support gentleman, Steve H., wrote to me asking me for more information. When I provided it, he replied with a detailed explanation of why I was facing the problem. And then, he fixed it – by going way above and beyond what he needed to do. Wow! When was the last time someone did that for me? God, I can’t even remember.
We have become used to terrible service. So even when you get the service you deserve, you feel thankful.
However, there are very few companies who exceed expectations. Steve H. and MyBlogLog just did that and for that they have a loyal customer who will be sticking with them for a long time. I really hope that as Yahoo integrates them, they keep the wonderful aspects that MyBlogLog has going for it. Thanks again, Steve!