MyBlogLog – brilliant customer support

MyBlogLogI’ve used MyBlogLog for a little over three months. I love the product – so well executed! In addition to the community features, I also use it to view the stats on my blog – it is very quick and easy.

I recently had cause to write in to their customer service. Immediately I got an auto response email that has to be one of the funniest I’ve seen in a long time:

Business opportunities

Please email [email] with details. Please keep in mind that we’re now a part of the Yahoo! team, so if you want to sell ads on our site, you’re SOL.

Spammers

Piss off.

When was the last time you’ve seen SOL and Piss off in an email? Hilarious. Please Yahoo lawyers, don’t squash this free-spirited email with legalese – please!

Later the same day, a customer support gentleman, Steve H., wrote to me asking me for more information. When I provided it, he replied with a detailed explanation of why I was facing the problem. And then, he fixed it – by going way above and beyond what he needed to do. Wow! When was the last time someone did that for me? God, I can’t even remember.

We have become used to terrible service. So even when you get the service you deserve, you feel thankful.

However, there are very few companies who exceed expectations. Steve H. and MyBlogLog just did that and for that they have a loyal customer who will be sticking with them for a long time. I really hope that as Yahoo integrates them, they keep the wonderful aspects that MyBlogLog has going for it. Thanks again, Steve!

  • Thank you so much for the kind words! Very nice of you. Thanks for supporting MBL, Shripriya!

    Steve

  • MBL founders Eric & Todd are great… no surprise they’d send an email with that at the bottom šŸ˜‰

    just hung out with them at Web 2.0 Expo, and it’s always refreshing to see plain old good folks do well. cheers to them.

    – dmc

  • Shripriya

    @ Steve – You are very welcome šŸ™‚

    @ Dave – Glad to hear they are cool guys – I hope things go well for them at Yahoo!